For Northland Covid-19 Vaccine information please visit this website


This page will have regular updates on Covid-19, and how it will affect how Whakawhiti Ora Pai will be running, and our how it affects our surrounding communities.

This website has everything you need to know about COVID-19 in one place. Learn the simple steps you can take to unite against the virus and slow its spread. Find out what help is available and get the latest updates.


Whakawhiti Ora Pai Services

Whakawhiti Ora Pai will remain open as usual during the Level 4 Covid-19 national lock down, however there will be some changes:

• We ask patients to phone first, a Nurse will return your call to make a telephone assessment – there may be a waiting time.

• We will be reducing our face to face appointments to see a Nurse or GP to urgent cases only.

• When you arrive at the clinic the receptionist will ask you to wash your hands with sanitizer and to put a face mask on, that will be provided.

• You may be asked to wait in your vehicle until your appointment.

All Whakawhiti Ora Pai coordinated events, activities and programme’s are POSTPONED, UNTIL FURTHER NOTICE

Check out “Unite Against Covid-19” at for information on coronavirus.

Whanau stay safe, be patient, try not to stress and be kind.

Nga manaakitanga

Te Kao Clinic – 09 409 7880
Tohoraha Clinic – 09 409 8287
Te Reo Whare Ora – 09 409 7874

Ngati Kuri and Te Aupouri Iwi Services and Response Team

Ngati Kuri and Te Aupouri are collaboratively working together, to ensure that our whanau living locally are cared for.

They have an 0800 number, for you to call if you need any assistance.
CALL 0800283353 and let them know what your needs are and they will deploy to you what they can. There is enough!!!

Check out their Facebook pages, where they update multiple times a day.
Ngāti Kuri
Te Aupouri

We here at Whakawhiti Ora Pai, encourage everybody living locally, to reach out to the iwi and call the 0800 number, if you need a helping hand.

Breaching Covid 19 Level 4 Rules

If you suspect somebody is not abiding isolation breaches, or operating businesses that are non-essential, the government have two different processes you can use to report your suspicions.

Phone: You can call 105, which is the number to contact police for general non-emergencies.

Online: You can visit, to report online suspected isolation breaches, or businesses you suspect are breaching essential services ruling.

Before making your report, please refer to information from MOH about self isolation and the government guidelines about Essential Services

To complete this report you will need to provide your name and email address, so the police can contact you.

Current Alert Level 4: Eliminate

We are at Level 4 of New Zealand’s four-level COVID-19 alert system. It is likely Level 4 measures will stay in place for a number of weeks.

Likely that disease is not contained.

Risk assessment

  • Sustained and intensive transmission
  • Widespread outbreaks

Range of measures (can be applied locally or nationally)

  • People instructed to stay at home
  • Educational facilities closed
  • Businesses closed except for essential services (e.g. supermarkets, pharmacies, clinics) and lifeline utilities
  • Rationing of supplies and requisitioning of facilities
  • Travel severely limited
  • Major reprioritisation of healthcare services

Stay at home

We need your support to protect New Zealand and eradicate COVID-19. Enforcement measures may be used to ensure everyone acts together, now.

  • Everyone must now stay home, except those providing essential services.
  • Only make physical contact with those that you live with.

Don’t worry, during this time, you will be able to access all the essentials you need, including medicine, food and other home supplies.

Food and shopping

  • Supermarkets, dairies and pharmacies will remain open.
  • When shopping, as much as possible send in only one family member at a time, practice physical distancing and hygiene rules while shopping.
  • Dairies will operate a strict ‘one-in, one-out’ policy and they won’t be allowed to sell food prepared on the premises.
  • Primary industries, including food and beverage production and processing, will still operate.
  • Freight and courier drivers will continue to transport and deliver food.
  • Grocery food deliveries – such as My Food Bag and Hello Fresh – are considered as essential and will continue as long as the food is not pre-cooked.
  • Takeaway services will be closed.
  • Liquor stores will close, unless within a licensing trust area and will operate with a strict ‘one-in, one-out’ policy. Wine and beer will continue to be sold at supermarkets.


  • Rubbish collection will continue. Check your local authority website for recycling.
  • NZ Post will deliver mail and courier drivers will continue to make deliveries.
  • Self-service laundries can stay open, as long as 2 metre physical distancing is enforced.
  • Service stations will remain open and will be supplied.
  • Public transport, regional air travel and ferries are mostly restricted to those involved in essential services and freight.
  • Some public transport will be available for essential trips, such as to the supermarket or doctor, but options will be limited.
  • Building and construction workers will carry on in cases where they’re needed to maintain human health or safety.

Recreation or exercise

  • You can go for a walk, run, or bike ride. Exercise is good for people’s mental health.
  • If you do, it must be solitary, or with those you live with.
  • Keep a 2 metre distance.
  • However, if you are unwell, do NOT go outside.
  • DOC has closed all its campsites and huts.
  • Do not go hunting or hiking, and especially not on overnight trips.

Interaction with others

  • Staying at home is meant to reduce the transmission of the virus.
  • For this to work, you are asked to only have contact with the people you live with.
  • If you want to talk to a friend, call or video chat with them.
  • If you want to talk to a neighbour, do it over the fence.
  • Please note that children CAN travel between the homes of separated parents so as long as they live in the same town/city.
  • Feel free to drop off groceries to others e.g. a grandma, but keep a 2 metre distance for her safety.

If you are unable to find what you need, and are not sure who to contact for help, call the free government helpline on 0800 779 997 or on 0800 22 66 57 (8am–1am, 7 days a week).

Essential businesses

Only businesses that are essential may remain open during the Level 4 Alert period. If a business isn’t sure if it provides services or products which qualify as essential, it should close.

Find out more about essential businesses

Where can I get financial support?

The Government is acting to support New Zealanders through these changes. This includes:

  • a wage subsidy scheme
  • leave and self-isolation support
  • business cash flow and tax measures.

Your usual financial support, such as benefits, will continue.

Find out more about COVID-19 support , including how to apply, on the (external link)Work and Income website.

How to access healthcare

Health and medical facilities are essential services and will remain open while we are at Alert Level 4.

Just because you have to stay home doesn’t mean you can’t get medical help if you need it.  This includes healthcare services, such as Healthline, GPs, cancer services, disability and aged support services.

The way these services operate might change  for example your GP might be talking to you over the phone rather than seeing you in person.

The health system will continue to provide the necessities of life for New Zealanders.

If you need to see a Doctor or other medical professional you MUST phone first.

Most consultations will happen over the phone (or by videoconference) to stop any risk of Covid-19 spreading by person to person contact.

If a face-to-face meeting is required, your doctor or other medical professional will organise this with you.

Please only call Healthline if you or someone you know feels unwell or you need medical advice, rather than general questions about COVID-19. It’s important Healthline is able to answer calls from those who need medical advice. The more people who call asking for general information, the fewer people who need medical advice can get through.

If you cannot get through and are severely unwell, for example having trouble breathing, contact emergency services (dial 111).

Whakawhiti Ora Pai will remain open as usual during the Level 4 Covid-19 national lock down, however there will be some changes; which are listed further up the page. If you have any queries, please contact one of our clinics.

We must all participate

We have a plan. We need your support to protect New Zealand and eradicate COVID-19. Enforcement measures may be used to ensure everyone acts together.

Be Kind

Looking after others

Kindness is an incredibly powerful way to show you are united against COVID-19.

You can make a huge difference by:

  • Checking-in on any elderly or vulnerable people
  • Looking after anyone that needs help
  • Dropping supplies to those at home sick
  • Talking to friends, whānau and neighbours to see if they need support
  • Connecting with and supporting local clubs and societies.

These kinds of connections and offers of help will go a long way to getting others through COVID-19.

Got symptoms?

Call your GP before you visit. Or call Healthline on 0800 358 5453.

What are the symptoms?

The symptoms of COVID-19 are:

  • a fever (at least 38°C)
  • a cough
  • shortness of breath.

These symptoms do not necessarily mean you have COVID-19. The symptoms are similar to other illnesses that are much more common, such as colds and flu.

How it spreads

Like the flu, COVID-19 can be transmitted from person to person. The scientific evidence confirms that COVID-19 is spread by droplets. When an infected person coughs, sneezes or talks, they may generate droplets containing the virus. These droplets are too large to stay in the air for long, so they quickly settle on surrounding surfaces.

People may get infected by the virus if they touch those surfaces or objects, and then touch their mouth, nose or eyes.

That’s why it’s really important to use good hygiene, regularly wash and thoroughly dry your hands, and use good cough and sneeze etiquette.